I had quotes from a couple of other places and NYKB was a little more expensive but the plumbers, electricians and designer offered with my contract really helped me make the decision to hire them. For me, that slightly higher expense was worth it since I had those choices and the work was done by one contractor rather than having to keep track of multiple jobs. NYKB’s Designer, Barbara Fiume, handled my issues in a professional and courteous manner. It’s not easy to find a company that really understands customer service, so working out the kinks with Barbara and Perry Hiiman, the owner, went well because they actually get it!
Barbara is the person who schedules the installations and she worked with me to coordinate the time I would have to take off of work including the fact that I was going to have a house full of overnight guests for a wedding five weeks after the intended start date. Of course I wanted it done BEFORE my guests arrived, but was willing to wait until after that weekend because the time frame seemed a little short and I wanted to have a fully functioning bathroom and kitchen while they were here. Barbara worked it out to have everything but the tile backsplash in the kitchen done in time for my guests arrival. While I was a little concerned about them actually making that time frame, I told her to go for it and kept my fingers crossed. She said she had faith in her crews and I took her word for it.
I can’t say enough about Perry and his crews as they managed to not only get the whole job done in time for my guests arrival, but did a great job including working around a hidden surprise in the walls while removing bathroom fixtures. They not only arrived on time, but went the extra mile giving the job a real personal touch. Perry called me on a couple of occasions to check on how things were going and he and Barbara managed to get a plumber here to replace the broken valve within a few hours of them discovering the problem. They cleaned up before they left each time and I really couldn’t tell that anyone had been here working at all.
I would definitely use NYKB again and will recommend them to my friends and coworkers.