Transparent System Streamlines Processes, Improves Customer Satisfaction
New York, NY (June 24, 2009) — New York Kitchen and Bathroom (NYKB) (www.nykb.com), today unveiled a new customer service system created to clarify and streamline the renovation process for homeowners and businesses.
The new system spells out the steps, communication channels, and personnel involved in moving a renovation project from concept through completion, de-mystifying the process and promoting understanding of the renovation lifecycle for greater customer satisfaction.
The new system also provides customers with tools to keep their projects within budget parameters.
“The transparency at the heart of this new customer service system and the tools it provides make NYKB even more customer-friendly than ever,” said Perry Hiiman, the firm’s president.
“We welcome and value the kind of customer feedback that helps us continually fine-tune our service delivery methods, helped inspire this new system, and helps make NYKB New York City’s leading one-stop-shop remodeling design/build firm,” Hiiman added.
Fueled by NYKB’s continual growth and success, and developed over the course of many months, the new customer service system reflects input from customer feedback as well as the collective expertise of the firm’s designers, sales professionals, service liaisons, craftspeople, skilled tradespeople, insurance, licensing, and permitting experts, financial professionals, and many others.
“The broad range, talent, and expertise of our people are what truly make NYKB the ideal resource for busy New Yorkers who want superior renovation services,” per Hiiman.
About NYKB – NYKB, Established in early 2003, with two Manhattan showrooms, is New York City’s leading one-stop remodeling design/build firm. With an extensive background in the intricacies of Manhattan service-oriented work, NYKB creates affordable and unique kitchen and bathroom designs for clients. By staying current with the latest trends in traditional, transitional and contemporary styles, and working with clients on a personal level, the firm delivers kitchens and bathrooms that meet a wide range of needs. For more information, visit NYKB’s two Manhattan showrooms 8 west 25th Street and 1504 2nd Ave New York, NY or visit NYKB’s website at http://www.nykb.com